Refund and Return Policy
Effective Date: October 25, 2024
At NovaTechGenie, your satisfaction is our top priority. We understand that sometimes an item may not meet your expectations, and we are here to make the refund and return process as simple and hassle-free as possible. Please review our policy below to ensure a smooth experience.
Returns
You can return any item purchased from NovaTechGenie within 30 days of delivery. To be eligible for a return, your item must be:
- Unworn, unwashed, and in the original condition as received.
- In the original packaging, including tags and labels intact.
- Accompanied by a proof of purchase, such as a receipt or order confirmation.
To initiate a return, please contact our customer service team, and we will guide you through the process. Once your return request is approved, we will provide you with the return shipping instructions.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days. Please note that original shipping costs are non-refundable, except in cases where the return is due to our error (such as wrong or defective items).
Exchanges
We do not offer direct exchanges. If you would like a different size, color, or style, please return the original item and place a new order for the desired product. This ensures that the correct product is available and processed quickly.
Non-Returnable Items
For hygiene and safety reasons, certain items are not eligible for returns or refunds. These include:
- Undergarments
- Swimwear
- Clearance or final sale items
We encourage you to carefully review product descriptions before making your purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including any return shipping costs. Your satisfaction is our priority, and we strive to resolve any issues quickly.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check with your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still haven’t received your refund, please contact us, and we’ll assist you further.
Contact Us
For any questions regarding returns, refunds, or exchanges, please reach out to our customer service team. We are here to help and ensure that your shopping experience at NovaTechGenie is nothing short of excellent.
