Sales Policy

Effective Date: October 25, 2024

At NovaTechGenie, we are dedicated to providing our customers with a seamless shopping experience, from browsing to checkout. Please read our Sales Policy carefully to understand our terms and conditions regarding purchasing, payment, shipping, and order fulfillment.

1. Product Availability

All products listed on NovaTechGenie are subject to availability. While we make every effort to keep our inventory updated, there may be instances where certain items are out of stock or no longer available. In such cases, we will notify you promptly, and you may choose an alternative product or cancel the order for a full refund.

2. Pricing and Promotions

We strive to ensure that all pricing displayed on our website is accurate and up-to-date. Prices are subject to change without notice. Any promotional discounts or special offers must be applied at checkout and are only valid during the promotional period. NovaTechGenie reserves the right to modify or discontinue promotions at any time without prior notice.

3. Payment Methods

We offer a variety of secure payment options for your convenience, including major credit cards, debit cards, and online payment services. All transactions are processed through secure payment gateways to ensure the protection of your financial information. Payment is required at the time of purchase.

4. Order Processing and Shipping

Once an order is placed, you will receive a confirmation email with your order details. Orders are processed within 1-2 business days, excluding weekends and holidays. We offer standard and expedited shipping options, and delivery times will vary depending on your location. A tracking number will be provided once your order is shipped.

5. Shipping Fees

Shipping fees are calculated at checkout based on your location and the selected shipping method. NovaTechGenie offers free shipping on orders above a certain threshold, which will be displayed during checkout.

6. International Shipping

NovaTechGenie offers international shipping to select countries. Shipping costs and delivery times will be calculated at checkout based on the destination. Please note that international orders may be subject to customs fees or import taxes, which are the responsibility of the customer.

7. Order Cancellation

If you need to cancel or modify your order, please contact us as soon as possible. Orders can only be canceled or modified before they are processed and shipped. Once the order has been dispatched, you may return the item according to our Refund and Return Policy.

8. Return and Refund Policy

If you are not satisfied with your purchase, you may return or exchange the item within 30 days of delivery. For more details, please review our Refund and Return Policy. Refunds are processed to the original payment method within 7-10 business days after we receive and inspect the returned item.

9. Sales Tax

Sales tax will be applied to orders where required by law, based on your shipping address. The tax amount will be displayed at checkout before you complete your purchase.

10. Customer Support

At NovaTechGenie, we are committed to ensuring a positive shopping experience. If you have any questions or concerns about your order, payment, or any other aspect of your purchase, please contact our customer support team. We aim to respond to all inquiries within 24 hours during business days.